Bank Operations Officer (Banking Industry)

Join our dynamic team as a Bank Operations Officer in the vibrant island of Bali. This role offers a unique opportunity to streamline banking operations, develop talent, and deliver exceptional customer service in a fast-paced environment. As a key player in our operations team, you'll be responsible for ensuring the smooth and efficient functioning of our banking processes, from customer onboarding to transaction processing. Our company is committed to fostering a culture of innovation and continuous learning, making it an ideal place to grow and thrive.

In this role, you'll work closely with our team of experts to implement and maintain our banking systems, including core banking software like SAP and Oracle. You'll also be responsible for training and mentoring junior staff, helping them to develop the skills they need to succeed in the banking industry. With a focus on customer satisfaction, you'll ensure that our clients receive the best possible service, every time.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee daily banking operations, ensuring compliance with regulatory requirements and internal policies.
• Implement and maintain core banking systems, including SAP and Oracle, to streamline processes and improve efficiency.
• Train and mentor junior staff, helping them to develop the skills they need to succeed in the banking industry.
• Conduct regular audits of banking operations to identify areas for improvement and ensure adherence to best practices.
• Respond to customer inquiries and complaints, providing prompt and professional service.
• Collaborate with cross-functional teams to develop and implement new banking products and services.
• Monitor and analyze banking data to identify trends and opportunities for growth.
• Stay up-to-date with industry trends and developments, and apply this knowledge to improve banking operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Banking, Finance, or a related field.
• Minimum of 3 years of experience in banking operations, preferably in a similar role.
• Proven experience with core banking systems, including SAP and Oracle.
• Strong knowledge of banking regulations and compliance requirements.
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Certification in banking operations or a related field is a plus.

🛠️ Keahlian

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