Customer Support Agent - Remote Work in Bali

Join 3o BPO Incorporated as a Customer Support Agent and become part of a dynamic team dedicated to delivering exceptional service to our global clients. Based in the vibrant and picturesque locations of Bali, this role offers the unique opportunity to work remotely from anywhere in Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. Our team is committed to providing top-notch customer support, ensuring client satisfaction and loyalty. As a Customer Support Agent, you will be the first point of contact for our clients, handling their inquiries, complaints, and requests with professionalism and empathy.

In this role, you will use industry-standard tools such as Zendesk, Freshdesk, or similar platforms to manage customer interactions efficiently. You will also leverage your excellent communication skills to resolve issues promptly and ensure a positive customer experience. This is an excellent opportunity for those looking to grow their career in customer service, with the potential for advancement within the company.

At 3o BPO Incorporated, we value our employees and offer a supportive work environment. You will have the chance to work with a diverse team of professionals, contributing to our mission of delivering outstanding service to our clients. Join us and be part of a company that is committed to your success and growth.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, phone, and live chat, ensuring prompt and professional responses.
• Use CRM systems such as Zendesk or Freshdesk to track and manage customer interactions.
• Resolve customer issues and escalate complex problems to the appropriate teams.
• Provide excellent customer service by maintaining a high level of professionalism and empathy.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with internal teams to ensure seamless customer support and service delivery.
• Adhere to company policies and procedures, ensuring compliance with industry standards.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 1-2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and complaints effectively.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Familiarity with CRM systems such as Zendesk, Freshdesk, or similar platforms.
• Strong problem-solving skills and the ability to work under pressure.
• Ability to work independently and as part of a team.
• Professional and empathetic demeanor, with a customer-centric approach.
• Bachelor's degree in Business Administration, Communications, or a related field (preferred but not required).

🛠️ Keahlian

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